Refund & Billing Policy

1. Labooka’s role

Labooka is an online booking and CRM platform for salons, barbers, and beauty professionals.

We help clients book appointments and help businesses manage schedules, clients, and communications.

Labooka does not provide beauty or wellness services directly. Services are delivered by the salon or specialist you book with.

2. Appointment cancellations and refunds

Cancellations and refunds for booked appointments are primarily between you and the salon or specialist.

• Appointments can usually be cancelled free of charge up to 2 hours before the scheduled time, unless the salon states otherwise.
• If you paid the salon directly (at the location or through their own payment setup), refund rules follow that salon’s policy.
• Labooka is not responsible for service quality, missed appointments, or a salon’s decision to approve or decline a refund.

If you have a dispute about a visit or payment for a service, contact the salon first. You may also contact Labooka support if you need help finding the right contact.

3. Labooka subscriptions (for businesses)

Salons and professionals may subscribe to paid Labooka plans. Subscription fees are billed in advance for each billing period.

• Subscription payments are generally non-refundable once a billing period has started.
• Exceptions may apply where required by applicable law or where Labooka has explicitly agreed otherwise in writing.
• Trial access, if offered, is subject to the terms shown at sign-up.

4. Wallet and communication credits

Business accounts may purchase balance or credits for paid features such as SMS, and in the future WhatsApp, AI, or other usage-based tools inside Labooka.

• Credits that have already been used for delivered messages or consumed services are not refundable.
• Unused credits may be reviewed for a refund within 14 days of purchase, at Labooka’s discretion and subject to verification.
• Credits are valid only inside Labooka, cannot be transferred to another business, and cannot be exchanged for cash outside the platform.

5. Failed notifications

If an SMS or other paid notification fails because of a technical error on Labooka’s side, we aim not to charge credits for that delivery when our systems can detect the failure.

If credits were deducted incorrectly, contact support. We may restore credits or review refund eligibility after investigation.

6. Duplicate or accidental payments

If you believe you were charged twice for the same subscription or credit purchase, or charged by mistake, contact Labooka support with details (date, amount, account email).

After verification, we may issue a refund or credit adjustment to the same payment method or account balance, where appropriate.

7. Abuse, fraud, and policy violations

Labooka may suspend or restrict accounts, subscriptions, credits, or payment features if we detect abuse, fraud, spam, suspicious activity, or violation of our Terms or platform rules.

In such cases, refunds are not guaranteed and may be withheld pending review.

8. Future paid features

Future paid services, premium features, marketplace tools, advertising tools, AI tools, communication tools, and other optional services may be governed by additional pricing and refund terms presented at the time of purchase.

Those terms apply in addition to this policy where they are shown before you complete payment.

9. Contact

For billing, credits, or refund questions related to Labooka:

• Email: support@labooka.com
• Company: Labooka